Email Uber Eats if you prefer to send messages privately. The Uber Help Page may be better suited to your question if you want to know about changing your account or payment options. All you have to do is download the Uber Eats app, put in your address, and choose the food you want. Brett Helling is the owner of Gigworker.com. And when the app is back up, this Twitter account will promptly let you know. You’ll get a notification from the app when this happens. Partner with us today. Some prompts, like "Account and Payment Options > How do promo codes work," do not require you to log in. But that’s not all they do. Can I get Uber Eats support at Uber Greenlight Hubs? Since this is the most public way of contacting customer service, you should only Tweet out questions about general issues, such as the functionality of the app, and not about your personal account or payment plan. Follow @Uber_Support. Save my name, email, and website in this browser for the next time I comment. This article has been viewed 93,735 times. Uber Eats will probably let you know if this happens before you contact them, but if you don’t hear from them or your driver, you can contact support to find out the status of your order. Browse frequently asked questions from drivers. While drivers do their best to deliver your order on time, things sometimes happen that are out of their control (traffic, car troubles, etc.). Phone support is also fairly quick, though you run the risk of getting put on hold. Paying off student loans increases your credit score. References. You’ve probably heard of the Uber app by now. Become a driver. In general, the fastest way to contact Uber Eats is through the Uber Eats app. Uber Eats’ help email address is eats@uber.com. One way to contact Uber is under the ‘Help’ section in your app, where you’ll find info and answers on various rider-related topics. Find the New Instacart Pay Structure Here. When something goes wrong with your Uber Eats order, one of the fastest ways to rectify the situation is to open the Uber Eats mobile app for Apple or Android. Find Food Options For Your Budget. All you have to do to add your request to the queue is: From that point, you’ll be able to get help regarding your specific concern. Sometimes, however, something will happen with your order that requires outside help. Start with $0 marketplace fee for 15 days when using Uber delivery. Partner with Uber Eats and do more for your restaurant. For complicated support concerns, you should consider calling phone support, which we’ll get into later on. Your email address will not be published. You should use this method if you can wait at least 24 hours before receiving an answer. Darlene Antonelli is a Technology Writer and Editor for wikiHow. Include your email address to get a message when this question is answered. ----- Our mission is informing people properly. Perhaps you didn’t receive what you ordered, or maybe your driver never showed up. You can also follow this account to learn about updates and changes to both the Uber and Uber Eats apps. Learn more. Uber Eats offers its customers a variety of ways to get their issues with an Uber Eats order or their Uber Eats accounts resolved. I need help setting up a loyalty program in Uber Eats Manager. Pricing . Some users may never need to contact the service, as problems are rare. Help Return to the landing page. Get food delivered from restaurants near you via Uber Eats. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche by building and growing Gigworker.com. % of people told us that this article helped them. Visit your local Uber Greenlight Hub for assistance. How to call Uber Eats customer service: 1-800-253-9377 Uber Eats customers can call a customer service phone line at 1-800-253-9377. Uber Eats is a technology platform helping businesses worldwide expand their reach, delight customers, and boost their bottom line. Using Uber Eats is a seamless process. Sign up to ride. Input your username and password to log into the app. Uber advises riders to either use their web form or head into an Uber Greenlight station instead. Calling Uber Eats customer service is most useful if you need to modify an order that is in progress. Though Uber Eats does their best to convey your order to the restaurant staff, details do get lost in the hustle and bustle of a busy restaurant (something you know if you’ve ever placed a to-go order in person). Uber Eats is not yet available in every city or country where other Uber services exist. Please contact restaurants@uber.com or your account manager for more information. Also, be aware that even if you reach out via email initially, Uber Eats may contact you within the Uber Eats app to follow up. Tap the Uber Eats app icon on your smartphone. Here is a list of some of the cities in the United States and around the world where Uber Eats is popular: For a full list of cities where Uber Eats delivers, visit this page. We use cookies to make wikiHow great. This ensures that there is usually little need for the Uber support team to get involved. We’re here for whatever you need. This is rare (after all, drivers get paid less if you don’t receive the order). Guide to Uber Eats. Maybe you just prefer speaking to someone on the phone. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber and Lyft. 5. Select the order you need help with. Sometimes, however, you may run into a situation where you need help. They are able to help you in nearly real-time as they work through the queue of support requests. If your app isn't working, you can also monitor the @Uber_Support Twitter account for real-time updates about the app's status. Visit our Twitter page This link opens a new window. Help Return to the landing page. Cash Uber Eats • How do I contact Uber eats by phone? It’s called Uber Eats, and it lets you get food delivered straight to you from all kinds of local restaurants. In 2014 he started a website to share his experiences with other drivers, which has now become Ridester.com. Hungry? If you prefer to contact Uber support off the app, then send them an email. At the very least, they can refund your order and investigate why you never received your food. wikiHow is where trusted research and expert knowledge come together. As the site grows, his insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. But did you know that Uber also offers a food delivery service? If you prefer to use your email to send a support request, Uber Eats offers email support. Why would you need to contact Uber Eats support in the first place? Tried contacting uber, the driver & subway.. im £22 down with someone elses order, with a hungry daughter and a … For instance, if the Uber Eats app currently isn’t working, this account is the first place you should look to find out if the problem is on your end or Uber’s. Here’s everything you need to know about how to contact Uber Eats customer support. If you want help with an order that has been completed, choose “Past Orders” and then select the order you want them to help you with. To get the fastest and easiest help experience, use the app's Help section; however, if you're unable to use the app and you have a general support question, you can tweet a representative a question. Driver app basics. You can contact Uber Eats in a few different ways if you're having a problem and need assistance. Darlene has experience teaching college courses, writing technology-related articles, and working hands-on in the technology field. In general, the fastest way to contact Uber Eats is through the Uber Eats app. Use a social account for faster login or easy registration. You can use Uber Eats gift cards to pay balances on orders from restaurants and other food establishments that deliver via the Uber Eats platform. 3. This article was written by Darlene Antonelli, MA. Submit a question at help.uber.com/ubereats. Get the Best Uber Eats Customer Service Help how do i contact you about getting a wrong order??? This is especially true when you need help with a food delivery order that’s in progress. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants and search for food by cuisine, restaurant name, dish, meal. Just send your support request to eats@uber.com. [2] X Research source This is the easiest and fastest way to get help concerning an order you just placed, past orders, and account questions. Basics . Now that you understand why you’d want to contact Uber Eats, let’s look at the five methods you have available to you. Visit our LinkedIn page This link opens a … Within the app, you can quickly connect to Uber’s team of live support specialists. Issue with a delivered or past order. Helpful Report (1 year ago) B- Customer Service - Good 73.26% Industry Average “ Always pleased with the service and convenience from Uber eats ” - Matthew “ Very good service and great price ” - Jay “ Great service overall - always on time! The most delicious take-away and take-away foods are just a click away. Get contactless delivery for restaurant takeout, groceries, and more! If you contact Uber Eats using the email or phone number linked to your Uber Eats account, you may still get follow-up messages inside the Uber Eats mobile app. Just head to Help in the Uber app navigation. You can also call your local Uber Eats support phone line for … Among the novelties is the “Delivery at the Door” option, so that users can request the “contactless delivery” modality to avoid interactions with couriers. Find the best restaurants that deliver. Grubhub Tipping: What’s a Fair Amount to Tip Your Driver? Darlene has experience teaching college courses, writing technology-related articles, and working hands-on in the technology field. Follow us on Twitter. From the “HELP” tab, you can also choose to edit your “Account and Payment Options” or to read our “Complete Guide to Uber Eats” for help on the best ways to use the Uber Eats mobile app. We have a host of information available to current and prospective Uber riders on our help centre at help.uber.com and within the Uber app by using the menu bar. This Help Center is packed with information about all kinds of support topics like rides, Uber trip issues, lost items, driver sign-up process, how-to guides, and much more. While it’s not common to have an Uber Eats order issue, it is nice to know you have a variety of ways to reach someone when you need help. Please help us continue to provide you with our trusted how-to guides and videos for free by whitelisting wikiHow on your ad blocker. Remember, Uber Eats support will never ask for credit card information over email. No matter which platform you use to contact Uber Eats, it’s a good idea to check the app fairly regularly. Whether you need to report an issue with your ride, verify a payment problem or change your payment options, you can sort it out there. Contacting UberEATS - by phone or otherwise While 800-253-9377 is UberEATS's best toll-free number, there are 4 total ways to get in touch with them. [1] Find information about how to take trips with the Uber app, where to see your earnings and more. These centers are for the exclusive use of Uber (and Uber Eats) drivers. 4. Here's how you can contact them to get it resolved as quickly as possible! Another great option for getting help with your issue is to use the Uber Eats Help Page. Gigworker.com is supported by our visitors. You then pay through the app and wait for your driver to bring the food to you. Track your food order in real-time. While these are rare occurrences, it’s best to know how to get help when they happen. Where do I go? 2. Tap Account and Help. However, Drivers do have other methods of contact dependent on the situation. What’s the fastest way to contact Uber Eats customer service? Be sure never to include sensitive information (such as your credit card number or banking details) in support emails. However, finding a good contact number for localized assistance is the basis of many Uber Eats complaints. For instance, this support article for “I had an issue with my delivery partner” offers links to get further help if the article doesn’t resolve your issue: For general support questions, you can tweet @Uber_Support. It’s possible that you may have a question or issue that is very complex and is best explained on the phone, and not through an incredibly long email. Uber Eats support can help you with these situations, certainly. Everyone knows Uber as a rideshare service.After all, they give more than five million rides every single day. Have questions about driving with Uber? Recognizing that it already had a large network of drivers, Uber launched the Uber Eats service in 2014. This wikiHow will teach you how to contact Uber Eats by using the app, using the help site, or tweeting. Policies . It’s as simple and easy as it sounds. When you click through the links on our site, we may earn affiliate commissions. If you're having trouble logging into your account, you may need to contact customer service a different way, like in email. If you didn't receive your order and it's been marked complete by the delivery person in the app, contact your delivery person directly by tapping "Help" on the order screen or "Get Help" on the home screen, then follow the on-screen prompts. It does happen, however, and you should let Uber Eats support know if it does. Partner with us today. Finally, another reason to contact Uber Eats customer service is to report an order that was never delivered. It’s a way to get a ride using your phone any time of day or night you want. ” - Anonymous While it’s not technically a means of contacting customer support, it is a great way to answer common Uber Eats questions. Your email address will not be published. Sign up to ride. Research source. This way, you can provide a more detailed description of your problem or comment. Help Return to the landing page. Required fields are marked *. If you’re calling from the phone number linked to your Uber Eats account, you won’t need to verify any account information other than your name and the details of your order. Another reason you might contact Uber Eats customer service is to inquire about an order that is late. Thanks to all authors for creating a page that has been read 93,735 times. Want some tasty food at home? Partner with Uber Eats and do more for your restaurant. When you’re sending emails, you have to be especially cautious about security, as email is not a secure contact method. Darlene Antonelli is a Technology Writer and Editor for wikiHow. If you’d like help with an order that is in progress, you’ll be able to select that order. You can contact UberEATS by Telephone, Email and Live Chat. It’s easier for Uber Eats to monitor support tickets within the Uber Eats app, as it lets them keep a full archive of the conversation that they can easily access and refer to if they need to get help from someone higher up in the organization. Become a driver. We ordered subway & got delivered the total wrong order. Phone support is also fairly quick, though you run the risk of getting put on hold. This is the easiest and fastest way to get help concerning an order you just placed, past orders, and account questions. Last Updated: January 7, 2021 She earned an MA in Writing from Rowan University in 2012 and wrote her thesis on online communities and the personalities curated in such communities. Explain your problem in detail so the representative can help solve it. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you’re experiencing to see the support options available. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact UberEATS in an easy-to-use summary, as well as a full comparison of the 4 ways to reach UberEATS, compared by speed and customer recommendations. There are 11 references cited in this article, which can be found at the bottom of the page. 4. Find the food you crave and order from restaurants easily with the Uber Eats app. The Help With an Order Page is better if you have an issue with your order. What if I’m a franchisee or part of a corporation? Otherwise, help.uber.com is the best way to get help with an Eats order that has already occurred. We hope this guide has shown you the many ways you can contact Uber Eats … Often, the support rep monitoring the account will direct you to another support method where it’s easier to maintain a history of your conversation. This article has been viewed 93,735 times. 1. 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